Basic
System installation
User’s manual
Maintenance:
Maintenance cycle: 1 year
Repairs and stability
Response time: 3 work days
Software support
Migration support
E-mail support
147 €/ month
Minimum period of 12 months
Discounted price 110€/month when purchased for 36 months
Advanced
System installation
User’s manual
Help putting the system in practice
Maintenance:
Maintenance cycle: 3 years
Repairs and stability
Response time: 2 work days
System support
Migration support
E-mail support- during work hours
Hotline support- during work hours
1839 €/ month
Minimum period of 12 months
Discounted price 1470€/month when purchased for 36 months
Premium
System installation
User’s manual
Help putting the system in practice
Maintenance:
Maintenance cycle: 5 years
Repairs and stability
Response time: 1, 4, 12 or 24 hours
System support
Migration support
E-mail support- 24/7
Hotline support- 24/7
Upgrade emergency support
Cluster support
Optional SLA for repairs
3677 €/ month
Minimum period of 12 months
Discounted price 3310€/month when purchased for 36 months